Last updated: 14 October 2026

Welcome to Toys and Themes! These Terms of Service explain the rules and conditions that apply when you visit our website, browse our products, place an order, or use any of our online services.

Throughout these Terms, the words “we”, “us”, and “our” refer to Toys and Themes. The words “you” and “your” refer to anyone visiting our website, using our services, or purchasing products from us.

Our website, https://toysandthemes.com, is operated on the Shopify platform.

By accessing or using our website, you agree to these Terms of Service, along with our applicable Privacy Policy, Shipping Policy, and Refund and Return Policy. If you do not agree with these Terms, please discontinue using our website.

1. Eligibility and Use of Our Website

You may use our website only in compliance with applicable laws and these Terms of Service.

If you are under 18 years of age, you should use our website and make purchases under the supervision and with the involvement of a parent or lawful guardian, where required by applicable law.

By using our website, you confirm that the information you provide is accurate and that you are authorised to use the contact details and payment methods submitted during a purchase.

You agree not to use our website for any unlawful, fraudulent, misleading, or unauthorised purpose.

2. Our Products

Toys and Themes offers toys, games, books, and other products for children and families, as displayed on our website.

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information are accurate and up to date.

However, certain differences may occur because of screen settings, lighting, photography, manufacturing variations, packaging updates, or changes made by product manufacturers.

Product images are provided to help you understand the product. Minor differences in colour, appearance, or packaging may occur, provided the product supplied remains consistent with its essential description.

Please review product descriptions, recommended age ranges, dimensions, materials, usage instructions, and safety information before placing an order.

If you have a question about a product, please contact us before purchasing.

3. Product Availability

All products are subject to availability.

We may update product listings, modify product specifications, discontinue products, or temporarily remove items from our website as necessary.

If a product becomes unavailable after you place an order, we will contact you regarding the available options, which may include cancellation and a refund where applicable.

We reserve the right to correct genuine listing errors and address circumstances involving unavailable stock, incorrect product information, or technical issues, subject to applicable law and consumer rights.

4. Prices, Taxes and Offers

Product prices are displayed on our website and are subject to change without prior notice, except where applicable law requires otherwise.

The price applicable to your order will ordinarily be the price displayed at checkout when you place the order.

Applicable taxes, shipping charges, discounts, and other fees will be displayed at checkout where relevant.

Promotional prices, discount codes, and special offers may be subject to additional conditions, eligibility requirements, validity periods, or product exclusions.

Unless expressly stated otherwise, promotional offers cannot be combined with other offers.

If a genuine pricing or technical error affects an order, we will take reasonable steps to contact you and resolve the issue in accordance with applicable law. We will not rely on this provision to disregard statutory consumer rights.

5. Orders and Order Confirmation

When you place an order on our website, you are submitting a request to purchase the selected products under these Terms.

After receiving your order, we may send an order confirmation by email, SMS, or another available communication channel.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been dispatched.

We may need to verify certain order details before processing an order, including payment status, delivery information, product availability, or potential fraudulent activity.

If we cannot fulfil an order, we will notify you and arrange any refund due in accordance with applicable law and our relevant policies.

Please check your order details carefully before completing your purchase.

6. Payment Terms

We accept the payment methods made available at checkout.

You agree to provide accurate payment information and use a payment method that you are authorised to use.

Payments may be processed by third-party payment gateways or other authorised payment service providers. Your payment may also be subject to the terms and conditions of the relevant provider.

An order may not be processed or dispatched until the required payment has been successfully authorised or received.

If a payment fails, is reversed, or is flagged for verification, we may contact you to resolve the issue before proceeding with the order.

Cash on Delivery, where available, may be subject to additional eligibility conditions, serviceability restrictions, or order verification.

We do not ask customers to disclose passwords, PINs, or one-time passwords through unsolicited messages. Please exercise caution if you receive a suspicious payment request claiming to be from Toys and Themes.

7. Shipping and Delivery

We aim to deliver orders within the estimated delivery timelines displayed on our website or communicated during checkout.

Delivery times may vary depending on the destination, product availability, courier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Our Shipping Policy provides additional information about delivery timelines, shipping charges, serviceable locations, and delivery procedures.

Please ensure that your shipping address, phone number, and other delivery details are accurate and complete.

We cannot guarantee successful delivery if incorrect or incomplete information is provided. If a delivery fails because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, additional arrangements or charges may apply where permitted by law and disclosed to you.

If your order is delayed, damaged in transit, or marked as delivered but has not been received, please contact us so that we can investigate the matter.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible using our published contact details.

Cancellation requests will be handled according to the order's processing and dispatch status and our applicable cancellation policy.

An order that has already been dispatched may not be eligible for cancellation through the ordinary cancellation process. In such cases, our Refund and Return Policy will apply.

We may cancel an order where necessary because of stock unavailability, payment problems, suspected fraud, material listing errors, or other legitimate reasons, subject to applicable law.

If we cancel an order for which payment has already been received, we will arrange the applicable refund.

9. Returns, Replacements and Refunds

We want you to have a positive shopping experience with Toys and Themes.

Requests for returns, replacements, exchanges, or refunds are governed by our Refund and Return Policy, available on our website.

Eligibility may depend on the product, its condition, the reason for the request, the time elapsed since delivery, and any applicable product-specific conditions.

Please inspect your order upon delivery and contact us promptly if an item is damaged, defective, incorrect, or missing.

Where appropriate, we may request photographs, order details, or other reasonable information to assess your request.

Approved refunds will be processed using the applicable refund procedure and payment method, subject to payment provider processing times and applicable law.

Nothing in these Terms removes any rights you may have under applicable consumer protection laws.

10. Customer Accounts and Information

Certain website features may allow you to create an account or save information for future purchases.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, subject to applicable law.

Please notify us if you suspect unauthorised access to your account.

You agree to provide accurate, current, and complete information when placing orders or using account-related services.

We may restrict or suspend account access where reasonably necessary to address suspected fraud, security risks, misuse, or violations of these Terms.

Our collection and handling of personal information are described in our Privacy Policy.

11. Acceptable Use

When using our website, you agree not to:

• Violate any applicable law, regulation, or third-party right.

• Submit false, misleading, or fraudulent information.

• Attempt to interfere with website security, availability, or functionality.

• Introduce malicious software, harmful code, or other security threats.

• Attempt unauthorised access to our website, systems, accounts, or customer information.

• Copy, scrape, reproduce, or exploit website content for commercial purposes without appropriate permission.

• Use our website to distribute spam, abusive content, or unlawful material.

• Engage in conduct that disrupts the shopping experience or harms our business or customers.

We may take reasonable action to protect our website and customers against misuse, including restricting access where appropriate.

12. Intellectual Property

Unless otherwise indicated, the content on our website, including text, product descriptions, graphics, logos, photographs, designs, page layouts, and other original materials, belongs to Toys and Themes or is used with permission from the relevant rights holder.

This content is protected by applicable intellectual property laws.

You may browse our website and use its content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit our original website content without prior written permission from the relevant rights holder.

Product names, trademarks, logos, and images belonging to third-party manufacturers or brands remain the property of their respective owners.

13. Third-Party Services and Links

Our website may include links to third-party websites, payment gateways, delivery tracking services, social media platforms, or other external services.

These services may operate under their own terms and privacy policies.

We do not control all aspects of third-party websites or services and are not responsible for their independent content, policies, or operations.

Your use of third-party services may be subject to additional terms imposed by the relevant provider.

This section does not limit any responsibility we may have under applicable law for services or representations for which we are legally responsible.

14. Website Availability and Accuracy

We aim to keep our website accessible, secure, and accurate. However, we cannot guarantee uninterrupted access or that every website feature will always function without errors.

Maintenance, technical issues, service provider outages, connectivity problems, or other circumstances may temporarily affect website availability.

We may update, modify, or discontinue website features when reasonably necessary for operational, security, or business reasons.

We also reserve the right to correct typographical errors, inaccurate descriptions, technical errors, and outdated information.

Where an error materially affects a purchase, we will take reasonable steps to address it in accordance with applicable law.

15. Product Safety and Proper Use

Please follow the age recommendations, safety warnings, assembly instructions, and usage guidance supplied with each product.

Some products may contain small parts or other components that are unsuitable for certain age groups.

Parents and guardians should select products appropriate for the child's age and abilities and supervise children where required by the product's instructions.

If you identify a safety concern, defect, or potential product hazard, please stop using the product where appropriate and contact us with the relevant order and product details.

We will review such reports and take appropriate action in accordance with applicable requirements.

16. Limitation of Liability

To the extent permitted by applicable law, Toys and Themes will not be responsible for losses arising solely from circumstances beyond our reasonable control, such as third-party network outages, courier disruptions, or unforeseen events.

We do not exclude or limit liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection laws.

Nothing in these Terms limits your statutory rights concerning defective products, misleading representations, refunds, or other rights available under applicable law.

Where a limitation of liability is legally permitted, it will apply only to the extent allowed by law and in the circumstances to which it lawfully applies.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs arising directly from your unlawful use of our website, your deliberate misuse of our services, or your material violation of these Terms.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct, negligence where liability cannot be excluded, or any other circumstance for which such an obligation would be unenforceable under applicable law.

18. Privacy and Data Protection

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy, which explains what information we collect, how we use it, when we share it, and how you may exercise applicable privacy rights.

By using our website, you acknowledge that your information may be processed as described in that policy and as otherwise permitted or required by applicable law.

Please review our Privacy Policy before placing an order or submitting personal information.

19. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business, website features, products, services, or applicable legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

Changes will apply as permitted by applicable law. Your continued use of our website after an update constitutes acceptance of the revised Terms only to the extent legally recognised.

We encourage you to review this page periodically.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent legally permitted or treated as severable where necessary.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

21. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of India, subject to applicable mandatory legal provisions.

If a concern arises regarding an order, product, or use of our website, we encourage you to contact us first so that we can attempt to resolve the matter promptly.

Nothing in these Terms prevents you from exercising your statutory consumer rights or approaching a competent consumer authority, court, or other forum available to you under applicable law.

Any dispute will be handled by the competent forum in accordance with applicable law and jurisdictional requirements.

22. Contact Information

If you have any questions about these Terms of Service, an order, or our website, please contact us.

Business Name: Toys and Themes

Website: https://toysandthemes.com

Email: team.toysandthemes@gmail.com

Mobile: +91 8881100088

Address: Shop 39, Huda, First Floor, Huda Market, Cartarpuri Alias Daulatpur Nas, Huda, Gurugram, Haryana 122017

Please include your order number, where applicable, and a clear description of your enquiry so that we can assist you more efficiently.

We appreciate your trust in Toys and Themes and thank you for shopping with us.