FAQs
Shopping Information
Q1. How can I place an order on Toys & Themes?
Browse our collection, select your favourite products, add them to your cart, and complete checkout.
Q2. Do you offer same-day delivery?
Yes, we offer same-day delivery on eligible orders within Delhi NCR, subject to product availability and location.
Q3. How long does delivery take across India?
Orders across India are generally delivered within 7–10 days, depending on your location and courier service.
Q4. How can I track my order?
Once your order is shipped, you can use the tracking details shared with you to check its delivery status.
Payment Information
Q1. What payment methods do you accept?
You can choose from the payment options available at checkout to complete your purchase.
Q2. Is it safe to make online payments?
Yes, payments are processed through the payment methods available on our secure checkout.
Q3. Can I pay cash on delivery?
Cash on delivery is available only if the option is displayed for your order at checkout.
Q4. What should I do if my payment fails?
Please check your bank or payment app for the transaction status before trying again. If the amount was deducted but your order was not confirmed, contact our support team.
Order Returns
Q1. Can I return a product after delivery?
Q1. Can I return a product after delivery?
Q2. What should I do if I receive a damaged or incorrect product?
Please contact our support team with your order details and clear photos of the issue so we can assist you.
Q3. How can I request a return?
Contact our customer support team with your order number and reason for the return. Our team will guide you through the process.
Q4. How long does it take to receive a refund?
Once your return is approved and processed, the refund timeline depends on our refund policy and your payment method.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to contact our Customer Service representative.
Contact us